ARA — MEMBERSHIP & CLASS PACK TERMS & CONDITIONS
We want every member to have the best possible experience at ARA. By purchasing or using an ARA Membership, Class Pack, or Trial Pack, you agree to the following Terms & Conditions.
1. MEMBERSHIP & CLASS PACKS Validity begins from the date of activation or first use, as specified at the time of purchase.
Memberships and Class Packs are assigned to the purchasing member and are non-transferable and non-refundable, unless otherwise approved by Management.
All purchases are final once activated or used.
Unused classes or membership days expire automatically at the end of the applicable validity period unless an approved extension or pause applies.
2. TRIAL PACKSTrial Packs are available for new members only, unless otherwise specified.
Trial Packs are non-transferable and non-refundable.
Trial Packs cannot be paused, extended, or reinstated after expiry.
Trial Packs must be used within the validity period stated at the time of purchase.
ARA Class Packs are available in 5, 10, 20, 40, and 100 classes.
One class booking deducts one class credit from the member’s Class Pack.
Class credits must be used before the package expiry date.
Unused class credits expire automatically after the package expiry date.
3. CLASS PACKSComplimentary Extension
5-Class Packs are not eligible for extension. 10, 20, 40, and 100-Class Packs are eligible for one complimentary extension within the limits below:
10 Classes: up to 14 days
20 Classes: up to 30 days
40 Classes: up to 30 days
100 Classes: up to 30 days
Additional extensions may be approved at the Studio’s discretion and are subject to an administrative fee of 500,000 VND per request. The total extension period may not exceed 60 days per Class Pack, unless otherwise approved by Management.
Unlimited Memberships provide access to eligible ARA classes during the active membership period, subject to class availability and booking policies.
1 Month Unlimited: No complimentary pause is available.
3 Months Unlimited: One complimentary pause of up to 14 days.
6 Months Unlimited: Up to two complimentary pauses, with a combined maximum of 30 days.
12 Months Unlimited: Up to four complimentary pauses, with a combined maximum of 60 days.
Unlimited Memberships are for the named member only and cannot be shared or transferred.
Unlimited Memberships do not guarantee a spot in any class. Members must book classes in advance and are subject to class capacity.
4. UNLIMITED MEMBERSHIPSPause requests must be submitted before the requested pause period begins.
Pause requests cannot be applied retroactively.
Each pause request must be for a minimum of 7 consecutive days.
The membership expiry date will be extended by the approved pause period.
Members are responsible for cancelling any existing class bookings before the applicable cancellation deadline.
A membership pause does not automatically cancel existing bookings.
Additional Pause Requests
Members who have used their complimentary pause entitlement may request an additional pause.
Additional pauses are subject to Management approval.
An administrative fee of 500,000 VND per request applies.
Additional pauses are not guaranteed and are considered on a case-by-case basis.
5. PAUSE POLICYMembers who are unable to train due to injury, surgery, or a medically documented condition may apply for a medical freeze or extension.
Valid medical documentation may be required.
Medical requests are reviewed on a case-by-case basis.
Management may approve a medical freeze or extension beyond the standard limits where appropriate.
Medical freezes are subject to Management approval and are not automatically granted.
6. MEDICAL FREEZE / EXTENSION7. CLASS BOOKINGMembers may book classes according to ARA’s current booking window and availability.
A booking is considered confirmed once successfully made through the ARA booking system.
Class spaces are limited and available on a first-come, first-served basis.
ARA does not guarantee availability for any specific class, coach, time slot, or date.
8. CANCELLATION & LATE CANCELLATIONMembers may cancel or modify a booking up to 4 hours before class starts without losing the class credit.
Cancellations made less than 4 hours before class are considered Late Cancellations.
A Late Cancellation results in the loss of one class credit for Class Pack members.
For Unlimited members, 1 Late Cancellation, one membership day will be deducted for each subsequent Late Cancellation.
Once a class has started, cancellations are considered No-Shows.
9. NO-SHOW POLICYA No-Show occurs when a member does not attend a booked class without cancelling within the applicable cancellation window.
A No-Show is treated in the same manner as a Late Cancellation.
Repeated No-Shows may result in booking restrictions at Management’s discretion.
10. WAITLISTIf a class is fully booked, members may join the waitlist where available.
Joining a waitlist does not guarantee a place in the class.
If a space becomes available, the Studio’s booking system may allocate the spot according to the applicable waitlist process.
Members are responsible for checking their booking status and cancelling if they are no longer able to attend.
11. CLASS PACK SHARINGStandard Class Packs are assigned to the purchasing member and are non-transferable and non-shareable.
If ARA offers a specifically designated Shareable Class Pack, the permitted number of users and class credits per user will be clearly stated at the time of purchase.
Shareable Class Packs cannot be resold, transferred to additional users, or converted into individual memberships.
ARA reserves the right to verify the identity of members using a Shareable Class Pack.
12. REFUNDS & TRANSFERSMemberships, Class Packs, and Trial Packs are generally non-refundable and non-transferable.
ARA does not provide refunds for unused classes, expired credits, missed classes, or changes in personal circumstances.
Transfers or exceptions may only be approved by Management in exceptional circumstances.
Any approved transfer is subject to applicable fees and conditions.
13. EXPIRYMembers are responsible for monitoring the expiry date of their Membership or Class Pack.
Unused classes or membership days expire automatically at the end of the validity period.
Expired credits cannot be reinstated unless an extension has been approved before expiry.
ARA is not responsible for unused credits resulting from failure to book or attend classes within the applicable validity period.
14. STUDIO ETIQUETTE & SAFETYMembers are expected to arrive on time and follow the instructions of ARA coaches and staff.
Members should inform the coach of any injury, limitation, or condition that may affect their ability to participate safely.
Members are responsible for exercising within their own physical limits.
ARA reserves the right to refuse participation where a member’s condition or behaviour may pose a safety risk to themselves or others.
Members are expected to respect ARA staff, coaches, and other members.
Disruptive, abusive, threatening, or inappropriate behaviour may result in suspension or termination of membership without refund.
15. PERSONAL BELONGINGSMembers are responsible for their personal belongings while at the Studio.
ARA is not responsible for lost, stolen, or damaged personal property.
16. MEMBERSHIP SUSPENSION OR TERMINATIONARA reserves the right to suspend or terminate a Membership where a member:
Repeatedly violates ARA’s Terms & Conditions;
Engages in inappropriate, abusive, threatening, or unsafe behaviour;
Misuses or attempts to misuse a Membership or Class Pack;
Provides false information or allows unauthorized use of their Membership.
In such cases, no refund will be provided unless otherwise determined by Management.
17. POLICY CHANGESARA may update these Terms & Conditions from time to time to reflect changes in operations, services, or applicable requirements.
Changes will apply to future purchases and, where appropriate, to existing memberships with reasonable notice.
18. MANAGEMENT DISCRETIONARA aims to apply these policies fairly and consistently. However, the Studio reserves the right to review exceptional circumstances and make reasonable decisions at Management’s discretion.
Management’s decision regarding individual exceptions, extensions, freezes, transfers, or other policy matters will be considered final.